Phone Number
Credit Cards
COD and Prepaid

Conditions of Use

Terms and Conditions of LOST EXIT holder Rita Stoltze, Bergstr. 23, 48249 Dülmen - Germany

Contracting party
On the basis of these General Terms and Conditions is between the customer and
LOST EXIT - Owner Rita Stoltze
Address: Bergstr. 23 - D-48249 Dülmen
Tel.: +49 (0)2594 909 228
Fax: +49 (0)2594 840 7769
Email: info(at)
Sales tax identification number: DE815804796

hereinafter referred to as provider, the contract is.

Object of Contract
Through this agreement, the sale of new goods through the online store of the provider is regulated. Because of the details of the respective offer is made to the product description of the supply side.

Conclusion of contract
The contract is in electronic commerce via the shop system or by other remote means of communication such as telephone, fax and e-mail about. Here are the offers shown are non-binding solicitation of an offer by the customer's order, which the provider can then accept. Ordering information for the contract includes the shop system the following steps:
  • Selection of the offering in the desired specification
  • Inserting the offering in the cart
  • Press the button 'Checkout'
  • Enter the billing and shipping address
  • Choice of payment method
  • Review and processing of the order and all entries
  • Press the button 'Buy'
  • Email that your order has been received
Orders can also via remote means of communication (telephone / fax / e-mail) are given next to the shop system, whereby the ordering process for the contract includes the following steps:
  • Call the order hotline / dispatch of the order mail / fax order form
  • Confirmation email that your order has been received
By sending an order confirmation of the contract. The order confirmation is automatically generated and sent no such legally binding declaration whereas the contract also comes with the sending of the goods or rendering of the service concluded.

The agreement language is german and english.

We do not store the text of the contract.

Retention of title
Until full payment the goods remain the property of the provider.

The Provider reserves the right, in case of non availability of the promised performance is not to provide these.

Prices, shipping costs, return costs
Our prices are including VAT plus shipping.
If payment in advance, credit card or PayPal is shipping within Germany with DHL = EUR 3.95.
The shipping cost is EUR 8.95 for cash on delivery shipments within Germany.
No shipping costs are charged within Germany for orders exceeding EUR 150,--.
For deliveries within the EU + Switzerland + UK + Iceland + Liechtenstein + Norway + Andorra + Monaco, we generally share a shipping cost of EUR 13, --.
For deliveries outside the EU, we as a shipping tariffs of Deutsche Post AG based on:
Rest of Europe: up to 4 kg: EUR 25, - • about 4-8 kg: EUR 31, - • of 8-12 kg: EUR 37, - • about 12-20 kg: EUR 49, --
North America, North Africa, Middle East: up to 4 kg: EUR 28, - • about 4-8 kg: EUR 36, - • of 8-12 kg: EUR 44, - • about 12-20 kg: EUR 60, --
All other countries: to 4 kg: EUR 34.50 • about 4-8 kg: EUR 49.50 • about 8-12 kg: EUR 64.50 • about 12-20 kg: EUR 94.50
Is there a right of withdrawal and is made of this hand, the customer shall bear the cost of returning the goods.

The payment shall be made by credit card, COD (where possible), PayPal, purchase on account (EU only) or cash advance.
If you choose the method of payment in advance, we will give you our bank details in a separate e-mail and send your order - if the items are in stock - immediately after receipt of payment to our account.
If you choose the cash on delivery payment method, you pay the purchase price directly to the deliverer.
If you choose the payment method credit card, after your order we will send you within one working day a link to our SSL-encrypted online payment platform, where you can make the credit card payment conveniently and securely. The credit card will therefore be debited at the moment you make the payment.
If you pay with PayPal, you will be redirected to the corresponding PayPal page at the at the beginning or end of the order process. We debit your PayPal account upon receipt of your order.
For regular customers residing in the EU, as well as Iceland, Liechtenstein and Norway we offer the purchase on account starting from the fourth order - creditworthiness required. In the case of delivery on account, the customer agrees to pay the invoice amount within 14 days of receipt of the goods. We reserve the right not to accept the payment method invoice for some orders and instead offer another payment method via email.

The delivery of goods is carried out regularly to the delivery address specified by the customer.
The customer will be informed immediately of any delays. Does the provider have a permanent obstacle to delivery, in particular force majeure, or non-delivery by suppliers own, although in time a corresponding hedging transaction has been made, not responsible, so the provider has the right, to the extent withdraw from a contract with the customer. The customer will be informed immediately and received services, in particular payments, reimbursed.

It is the statutory warranty.

Revocation Notice
  • Right of Withdrawal
    You have the right to cancel this contract within fourteen days without giving any reason.
    The withdrawal period is fourteen days from the date on which you or a third party named by you, which is not the carrier, the goods have taken physical possession of. To exercise your right of cancellation, you must notify us

    LOST EXIT – Owner Rita Stoltze
    Bergstr. 23
    D-48249 Dülmen
    Tel.: +49 (0)2594 909 228
    Fax: +49 (0)2594 840 7769
    Email: info(at)

    by a clear statement (eg a consigned by post mail, fax or email) of your decision to withdraw from this contract. You can use the sample withdrawal form from our website which is not mandatory, however.
    You can download a sample withdrawal form on our website here as a PDF file and you can send it completed via E-Mail to info(at)
    If you make use of this, we will forward to you immediately (eg by e-mail) a confirmation of the receipt of your withdrawal. In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline.

  • Effects of Withdrawal
    If you withdraw from this contract, we give you all the payments that we have received from you, including delivery costs (except the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, that was more expensive than the standard delivery), and must be repaid immediately at the latest within fourteen days from the date on which the notice is received through your cancellation of this contract with us.
    For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in no case you will be charged fees for this repayment.
    We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier. You have to return the goods promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract to us or to pass. The deadline is met if you send back the goods before the period of fourteen days. You bear the direct cost of returning the goods.
    You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary to ascertain the nature, characteristics and functioning of the goods dealing with them.

  • Exclusion of the Right of Withdrawal
    The right does not apply to contracts
    • for the supply of goods which are not prefabricated and for their production of an individual choice or decision by the consumer is important or which are clearly tailored to the personal needs of the consumer,
    • for the supply of goods that can spoil quickly or whose expiration date will pass quickly,
    • for the supply of sealed goods which are unsuitable for reasons of health or hygiene to return, if the seal was removed after delivery,
    • for the supply of goods, if they were mixed after delivery due to their nature inseparably with other goods,
    • for the supply of alcoholic beverages, the price was agreed in the contract that can be delivered no earlier than 30 days after the conclusion of the contract, however, and the current value of fluctuations in the market depends on which the trader has no influence,
    • for the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery,
    • for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

Online Dispute Resolution:
The European Commission is providing a platform for online dispute resolution (ODR) at the following link We are not obliged and not ready to participate in a dispute resolution procedure before a dispute resolution entity.

January 2021